The features for Virtual World as a service are broken down below. For Virtual World I will initially require 8 computers and server, each with a copy of Microsoft Windows XP, and Microsoft Office 2000. A copy of Lotus may also be an idea for users who are used to Lotus instead of Office. I will need network cabling and a pair of 8 port hubs to connect all of the computers together and to the Internet via a server unit, a dual ISDN (128K) line will need to be installed and set up for Internet access, unless ADSL becomes available because a single 56K line will be insufficient for customers to use.
To ensure a quality service I will be using the latest version of Microsoft Windows, XP. This is the most stable operating system to date from Microsoft, which should ensure a good stable working platform for customers and also I will have ISDN for Internet access, which is always high speed and reliable compared to a standard 56K connection. Food and drinks will be of a high standard and I will ask for feed back from customers on any improvements they may think of for my food and drinks, plus any suggestions for new food products or drink products to order in and sell.
To meet customer needs Virtual World will be open from 8am until 8pm each day, there will be a second member of staff in from 9am until 5pm. Then I will be on my own at all other times. I will be open 7 days a week, but open at 10am and close at 4pm on a Sunday. Opening time will be reviewed every 3months based on No. of customers in store at each hour of each day during the week. So if on a Wednesday afternoon after 6pm there are never any customers. I would review opening times for a Wednesday and close at 6pm on a Wednesday. This would save on overheads and increase profits. From my market research I think 8 computers should be satisfactory for the initial start up of Virtual World, because from my research I found that there was a reasonable interest in Virtual World but not a tremendous one.
I will have to take over the property about 3 months before the launch date, due to refurbishment and installation of equipment and testing. Which will incur a lose until the business opens. But so long as I can get a 15,000 loan secured I should be able to afford the extra 3 months, otherwise ill have to get an overdraft. Physical restraints don’t really exist as all that needs doing to the premises is benches installed and computers set up with lighting installed, and a paint job.
I will mainly have to do most of the work setting up by my self, unless I can get family members or friends to give me a hand for free, as incurring yet more debt at this stage is not good for the business. Three Months set up should be sufficient if it’s only me working, every other day if I keep a part time job on to pay for living expenses. So overall I aim to offer a top quality, friendly and helpful service on time for a launch date of September 2003, which I think is all achievable. All equipment installed on the premises will need to be safety/electrically checked so that customers aren’t hurt during their time in Virtual World. All in all my research and cash flow forecasts all point to a modest but profitable business.