Personal Attributes-Business Skills
Different business skills are required for specific jobs, however they are all as important as each other and usually these are regarded as general skills. These skills could be used in day to day jobs. Verbal Communications- For an employee to have good verbal communication they must be able to convey messages usually through speech clearly and concisely. They must choose their words professionally and make sure that the listener knows what the speaker is trying to say. The speaker must use vivid language to insure that the listener doesn’t get confused.
The speaker needs to minimalize their use of slang words. Numerical Skills- This is having the ability to add figures to a speech or to normal work, an employee must have basic numeracy skills Computing Skills- this is being able to demonstrate skills such as word-processing, using databases, spread sheets, the internet and email etc. Being able to adapt this skill within the work environment is very important, even if the task is difficult but an employee has the correct skills then it will be easy to complete task with correct skill set.
Body Language- This is having the ability to communicate with other employees and customers through without using verbal communication. Examples are using hand gestures to show and emphasis a point such as a thumps up to show that it is correct. Nodding the head to show that you understand the point being made. Listening- showing an understanding of what the speaker is trying to portray also accurately hearing what the speaker is trying to say and paying attention to the task so that later on there is no need for explanation.
Motivating and supporting- giving and showing to support to other employees, to show that you care and giving encouragement to others who are unsure about a task or are unhappy for some reason. Praising and urging others to show commitment to the work. Telephone Skills- being able to communicate with customers and others in a calm way, also keeping a conversation to a professional standard even if there are language barrier problems or if a customer is causing a fuss. Also if it is regular telephone work then thinking and collaborating about ways in advance about the telephone skills.
Gathering Information- asking questing and being broad if you don’t understand something and to make sure that you get what the task is about. To summarise the work and the task this is basically showing that you care and understand about the work. Giving and Accepting Criticism- if you have done something wrong then saying “sorry” in a professional and in a genuine way. If someone has views against you then you should accept it and collaborate on the work instead of arguing with them back. Allowing matters in the public and open so that they can be dealt with instead of keeping the problem inside and letting it build up over time.
Persuading and negotiating- This is when you back up your work or point of view with evidence and facts this could also include logic: this is when you use your tactics when someone disagrees with you. Also you should include both sides of an argument make a reliable judgement. Personal Attributes-Independent Workers Most jobs value employees who are able to work on their own without any help, people able to work on their own do their own research and can clearly show to their employers that they are a worthy employee.
Usually independent workers can work independently as well as work efficiently in a team and play key roles in order to do their job at the very best. Independent workers can usually work under pressure this means meeting short deadlines so that their work can benefit the company quickly. Also they take responsibly for tasks and their own work. Independent- This is when you can work independently without relying on others. An independent worker can work under pressure, meet the time frame and also they take responsibly for their own work and actions.
Self-awareness- An independent worker knows his/hers weaknesses so that they can work on them, they know how to meet their aims and make their own deadlines and action plans. They know when to ask for help when they have not met their requirements or need help. Self-Motivation- when an employee is strongly motivated this means that it will be easier for them to stay focused to not get distracted by other factors such as social media, keep to the task so that they don’t give up and to work long hours without complaint. Enthusiastic- This is when the employee shows that he cares about his job and shows genuine interest in the job.
An enthusiastic person is a person that is willing to share their knowledge with others and is willing to help. Personal Attributes-Personal Skills (flexibility/determination/career Minded) These are about how an employee can amend themselves and work under pressure sometimes do things that they may not expect such as tidy up or staying behind extra hours, employers want this from their employees as it is a vital skill. Flexibility- This is when an employer expects something extra from their employees; the employees must be able to work without any problems.
The employee must be able to adapt to the changing environments. All employers expect their employees to become flexible as they may ask them to stay back and work long hours or even come in the weekends, the employees must be able to accept this and work efficiently without any hesitation as this will show the employer that the employee is dedicated to the work. In some cases the employees may not get paid, they may have to be flexible and accept the fact. Overall a good and successful company/business has flexible staff with excellent skills.