ICT in Business and Commence

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1. New products and Services No matter what career you decide to take up, you will almost inevitably need to be able to understand and use information technology. Information technologies are used to create and keep track of documents in offices, seek out exploit new ways of marketing, control factory productions, design and create new products and enable service industries to function on a global scale. Information technologies have changed the way that business is done. The explosion of knowledge and information has resulted in mind-boggling range of products and services that were undreamt of two decades ago.

Automated teller machines (ATMs), fax machines, mobile telephones, CD players, video recorders and computer games are some of the new products. New services include a range of telephone services such as caller ID and ring back, shopping and banking via the Internet, e-mail, barcode-scanning at supermarket checkouts and libraries. Discussion: Describe some other new products and services that have appeared in the last decade. 2. Changing shape of organisations without information technology, businesses large or small cannot remain competitive.

As a range of goods and services continues to increase, and markets expand world-wide, some trends can be noted: * More and more people are going into business for themselves, or working for small businesses. * Large organisations are becoming ‘flatter’ and less hierarchical. People work together in-groups rather than individually. Information workers need far less supervision than factory workers do because they have knowledge – they know what to do and when and how to do it. They need information, not supervision.

More and more workers are recruited because of their knowledge and skills in problem-solving, communications, their ability to use their initiative and make appropriate use of new technology. 3. Case study: Britain’s fastest growing companies Fast Track 100 is a league table that ranks the fastest-growing unquoted companies between 1993 and 1996. It shows these firms are creating jobs and pioneering technology innovation. Half of the firms in the top 100 are technology-related industries. But the record of the Fast Track 100 companies cannot disguise the fact that Britain needs to develop many more growth firms.

When compared with the huge loss of jobs that big businesses in manufacturing and banking suffered during the early 1990s, the employment creation is small: the 12,500 jobs created in the sector could be offset by just one redundancy programme at a big group. Six different types of company were identified in the top ranking small companies: * Those with a star product such as Eyretel. In 1990, roger Keenan decided to develop and market his own digital voice recorder. His first big order, worth i?? 80,000 came from an emergency-service base in Virginia, USA, and from then on sales quickly began to grow in America, Britain and Asia.

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