Greet and introduce themselves
Describe how employee’s of Carphone Warehouse and BSB Sky would: 1. Greet and introduce themselves: Carphone Warehouse- When a customer comes into the store they should go up to a customer and welcome them with a pleasant welcoming smile and introduce themselves as in ‘Hello sir/madam my name is Tanvir Ahmed, how can I help you?’. In that way they have to greet and introduce themselves and attract customers.
BSB Sky- BSB Sky usually do deals either through the telephone or face-to-face, when they are doing a deal on the telephone they have to start off with ‘Good afternoon/evening sir/madam my name is Tanvir Ahmed from BSB Sky how can I help you?’. In that way they have to greet and introduce themselves and attract customers. 2. Attract customers and interest- Carphone Warehouse
In order to attract customers need and interest, first of all they have to know what the customers want, then they have to provide them with all information required, and give extra details in a polite and friendly way to attract customers, something else which is very important is confidence which attracts customers even more, then they have to provide everything what the customers need to meet their interests.
BSB Sky- In order to attract customers need and interest, first of all they have to know what the customer exactly wants either telephone, broadband or sky digital, then they need to give all the information and they must say it in a polite and friendly way with confidence which will attract customers even more, and then just provide the customers in what they are interested in. in that way they will attract customers and their needs.
3. Identify and exceed customer needs- Carphone Warehouse- In Carphone Warehouse customers come to buy different types of phones either pay as you go or contract or maybe any other stuff such sim cards, Bluetooth head sets, etc. For example if a customer comes in and buys a pay as you go phone the employee should try to identify and exceed the customer’s needs by offering other stuff such as Bluetooth sets which go with the phone or maybe a memory card, etc. BSB Sky- In BSB Sky customers may choose different types of offers such as they might want the sky digital package or broadband, for example if a customer takes the sky digital package the employee should try to identify and exceed the customer’s needs by offering other stuff such HD Sky digital box for half price or a wireless router for the broadband, etc.
4. Present products and product information- Carphone Warehouse- It is really important the way the products and product information are presented, these few things attract customers the most. On the Carphone Warehouse website all the products and information should be presented properly such as, all the information should be put down in details so the customer knows what they are buying, and pictures of handsets and other products should be put up as well, for example a phone, there should be options to enlarge the picture and side views as well.
These help a lot to attract customers. BSB Sky- BSB sky don’t deal in stores they are either on the telephone, online or face-to-face which is door to door, especially online the presentation has to be good because these few stuff attracts more customers, they have to list down and give all details about the offers they have, for example, the price plans, the latest offers, when the special offers finish, etc.
5. Display products- Carphone Warehouse- In Carphone Warehouse displaying products in a nice way is veyy important because it does not only look nice but it also attracts more customers, for example a handset looks very nice on the display which will attract the customer, also the adverts should be displayed in the right place, display is the most attractive thing to customers. BSB Sky- BSB Sky don’t really have anything to display, they only do deals either on the telephone, online or face-to-face which is door to door, the only thing they need is the products and information online has to be displayed in such a way so it can attract customers.
6. Describe Products- Carphone Warehouse- In Carphone Warehouse one the most important jobs is to describe the products, that is the main way an employee can attract a customer to a product. For example a pay as you go phone, he has to describe the phone in full details, describe the entire features it has, for example it has Bluetooth, 2 mega pixel camera, radio, etc. In that way an employee in Carphone Warehouse has to describe a product.
BSB Sky- In BSB sky they have to describe the products as in, in sky digital how many channels it has, on telephone it has free weekend off-peak calls and on broadband the download speed, and all the price plans. In that way an employee in BSB Sky has to describe a product in order to attract the customers. 7. Explain product options and availability- Carphone Warehouse- In Carphone Warehouse the most common thing a customer comes in for is a phone, either on pay as you go or contract. If a customer comes in for a contract, then the employee has to explain all the options such as a t-mobile flext, it has the options for either texts or minutes or a mix of both and all other information which is required and also availability if it’s in stock or not. In that way a Carphone Warehouse employee has to explain the product options and availability.
BSB Sky- In BSB Sky customers might want broadband, sky digital or telephone, if a customer wants broadband then the employee has to provide all information such as the download speed, technical support, easy self installation and if a wireless router comes with it and availability. In that way a BSB Sky employee has to explain the product options and availability.