Communication and values
For this assignment I need to have two interactions with my clients. But before that I am going to get permission from the supervisor and the clients for doing my interactions. I have chosen to do a group interaction, which are five people in a group and one to one interaction. The activity that I have chosen for one to one interaction is making gift cards and for group interaction is a cross word puzzle to make words with letters. My interaction will take place in a day care centre. My clients are elderly people age 65 plus.
Before I do my interactions I am going to give witness statements to one of the staff to write comment on my interactions. The environment of my work placement is been set up by having about 15 tables in the main hall and having 6 chairs around each table. In the corner of the main hall is a big kitchen. The lightening is perfect because is not to dark or to light. My one to one interaction is taking place in the craft room. The reasons that I am doing my interaction in the craft room are because there is not too much noise in the craft room.
There is more space to do my interaction and also there are more facilities in the craft room to do my interaction. I am going to protect the identity of my clients by giving them the feeling of confidence so that they can understand their abilities. In my communication work I show respect for identity. The way that I promote their identity is to listen and built an understanding of their life. The reason for this is because listening and understanding would give them the feeling that I have respected them.
As Moonie described “Being an effective carer involves in learning about other people and listening to what they have to say and understanding the message people send with their body language”. Moonie. N p34 (2000). This means learning about other people is important. Because we need to know about what clients say verbally and what their body language say to us. In my interactions the communication skills that I used were body language by showing facial expressions to show how I feel about the progress of the interactions that I am doing with the clients.
As Moonie described “communication cycle means the progress of building an understanding of what another person is communicating”. Moonie. N p315 (2000). In my both interactions I used communication cycle and active listening by explaining what my interaction is. Then I watched my clients non-verbal response by seeing them smiling and looking interested. From looking at their face I realised that whether they are confused or not. I listened to their responses to what I said through my interactions by answering their questions and try to make sense of their responses by asking them do they understand. And getting answer from them saying yes.
In my one to one interaction at the end I got expression of new idea from the client by designing the card in other ways and to make different words in my group interaction. In my one to one interaction the client were pleased that she is doing my interaction I realised this by seeing her smiling all the time through my activity. The symbols that I used were A-Z letters in order to make words with them. I tried to have the right volume for my tone of voice through my both interactions. I consider the way that my clients sit so that they can see the interactions and me properly. I also make sure that they are comfortable.
While I was doing my interaction the client was listening carefully I notice this because she learnt forward to do the interaction quickly. Both of the interactions went well especially the group interaction but for my one to one interaction because it was my first interaction and it was first time I was panicking and worried. I could improve my one to one interaction by making the progress of it much easier because of my clients’ age and their ability. Also I can do more one to one interactions in the future. I used the right communication skills and the way that I talked to clients was respectful because of they were older than me.
I did not select the group that I wanted to do my interaction with in order to prevent discrimination. I chose the clients randomly. I also gave them the right and the choice to participate in my interactions. In my one to one interaction I gave the right to privacy and the right to maintain her beliefs in relation to religion, ethnics and culture by giving the choose of either to stick merry Christmas, happy birthday etc on her card. The communication skills that applied to my interactions were using non-verbal message such as eye contact, posture, gesture and body language.
The barriers that I had for my interactions were such as visual disability. One of the clients could not see properly so I asked him to wear his glasses for the interaction. The other barrier was hearing disability and this barrier was included almost most of the clients that I was doing my interaction with and this was because their age so that they could not hear properly and sometimes I repeated what I was saying. I overcame this barrier by repeating and saying it much clearer and getting closer to them. For my group interaction I had environmental barrier, which was because of noise.
I overcame this barrier by moving to quitter room to do my interaction. I also had language differences barrier through my one to one interaction, which causes my client does not understand what I said. I overcame this barrier by re-wording what I said and finding different ways of saying it. I also tried to speak in short, clear sentences. The care value base is a rang of standards which is designed to guide practice of professionals in health and social care and the aim of the standards is to improve clients’ quality of life, by ensuring that each person gets the care that is most appropriate for them as individual.