Businesses need to communicate with a range of individuals and organisations, including their own customers, their competitors and their suppliers as well as their own employees.

Good communication is essential if the business organisation is going to achieve its aims and objectives as communication is at the heart of all processes that occur within functional areas, between functional areas and between organisations.

Is the process of passing information or data from one person/organisation to another person/organisation. The information or data that is passed between the two parties can be of a formal or informal nature and is classified as internal or external.

The appearance and quality of the documents produced by a business is very important. The organisations documents reflect the image of the business.